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Terms & Conditions

1. Payment terms

Our standard payment terms are that payment is taken at booking unless otherwise stated. If payment by invoice has been previously agreed, the payment needs to be made 30 days from the date of invoice or prior to the course start date, whichever is sooner.

2. Course bookings

Bookings may be made by email, letter or phone. Telephone bookings must be confirmed in writing upon request. Please quote purchase order numbers where applicable.

3. Cancellations

Should circumstances mean that you have to cancel your course and are unable to transfer your booking to another date at the time of cancellation, the following charges will apply:

  • More than four weeks prior to the course start date - no charge
  • Two to four weeks prior to the course - 50% of the course fee
  • Less than two weeks prior to the course - full fee.

  • - Cancellation must be made in writing and received by Crestmoor Training by the due date.

    4. Non-attendance

    If you do not attend a course, and you have not previously informed us, the full course fee remains payable.

    5. Late arrivals/missed sessions

    If you arrive late for a course or are absent from any session, we reserve the right to refuse to accept you for training if we feel you will gain insufficient knowledge or skill in the time remaining. In all such cases, the full course fee remains payable. To conform with Health and Safety Executive (HSE) requirements for statutory certificates, attendance at all sessions is mandatory.

    6. Unforeseen circumstances

    On occasion, unforeseen circumstances may require us to cancel a course. In such circumstances you will be given as much notice as possible and either a free transfer to another course date or a full refund of fees paid.

    7. Requalification courses

    To be eligible to attend a Requalification course, students must present a valid full course certificate prior to attendance.

    8. VAT

    All course fees are subject to the current VAT (valid exemptions only).