V2 24/09/2024

1. Introduction

These Terms and Conditions apply to all courses and services provided by Crestmoor
Training. By booking a course or using our services, you (“the Client” or “the Delegate”)
agree to abide by these terms.

2. Course Bookings

Bookings can be made by phone, email, or in writing.
Booking confirmation is required in writing where requested, quoting purchase order
number (if applicable).
Upon confirmation of the booking, we will send you (“the Client” or “the Delegate”) a
course booking form for your completion.
Once the booking form has been completed and returned, we will confirm the training
has been scheduled. Full payment is required prior to course commencement, unless
you have a credit account with us (upon which you will be required to quote your credit
account number on the booking form), as outlined in our payment terms.

3. Payment Terms

Payment must be received at least 48 hours (dependent on the date of your booking),
before the course commencement, unless otherwise agreed in writing.
Clients with credit accounts are required to pay for their first course booking upfront.
Subsequent invoices are due within 30 days of the invoice date.
Crestmoor Training reserves the right to cancel bookings where payment is not received
in advance or by the due date.

4. Accepted Payment Methods

We accept the following methods of payment:
• Credit/Debit card payment
• Direct Bank Transfer (BACS) with remittance advice
• Telephone payment (credit/debit cards)
• In-person card payments

5. Cancellations and Refunds

Cancellations must be made in writing by emailing info@crestmoortraining.co.uk
Any attempt to cancel via phone will not be accepted.
Cancellations more than four weeks before the course start date incur no charge.
Cancellations made between two and four weeks before the course start date will incur
50% of the total course fee.
Cancellations within two weeks of the course start date will incur the full course fee.
No refunds are given for non-attendance unless prior cancellation is made.

6. Special Circumstances for Last-Minute Cancellations

Crestmoor Training understands that unforeseen events or emergencies may arise,
preventing you from attending a course.

In the event of a last-minute cancellation due to special circumstances, the following terms apply:
Special Circumstances: These may include, but are not limited to:

• Personal illness or medical emergency (with supporting documentation)
• Family emergency (e.g., bereavement or critical illness of a close family member)
• Severe weather conditions or natural disasters preventing travel
• Other exceptional circumstances, subject to our discretion

Notification: You must inform Crestmoor Training as soon as possible by emailing
Lily@crestmoortraining.co.uk, providing any supporting evidence (e.g., a doctor’s note
or proof of disruption). Cancellations due to special circumstances will be reviewed on
a case-by-case basis.

Course Fee: In cases of genuine emergency or exceptional circumstances, Crestmoor
Training may offer one of the following options:

• A full or partial refund, at our discretion
• A free transfer to another course date, subject to availability
• A course credit to be used for a future booking (to be used within 3 months).

Non-Acceptable Circumstances: Please note that minor inconveniences, such as
changes in personal schedule, non-urgent work commitments, or transportation issues
unrelated to severe conditions, will not be considered special circumstances and the
standard cancellation policy will apply.
Policy.

7. Course Transfers

If a delegate is unable to attend a booked course, Crestmoor Training may allow a
transfer to a different course date. Requests for transfers must be received in writing by emailing info@crestmoortraining.co.uk at least two weeks before the start of the
original course. All transfers are subject to availability. All decisions will be at the
discretion of the Training Manager.

8. Non-Attendance

If a delegate fails to attend a course without prior notice (as stated above), the full
course fee (100%) remains payable, and no refunds or transfers will be provided.

9. Late Arrivals and Missed Sessions

Delegates are provided with a copy of the course joining instructions stating the course
start time along with the instructors’ contact details. Delegates are requested to
contact the instructor via telephone if they are running late.
Late arrivals or missed sessions may result in the delegate being refused entry to the
course. This is at the discretion of the course instructor and is determined based on
whether the delegate will receive sufficient knowledge in the remaining time. In such
cases, no refunds will be given, and the full course fee remains payable.

10. Certification Requirements

Attendance for the full duration of the course is mandatory for certification. Incomplete attendance may result in failure to qualify for certification, with no refund offered.

11. Requalification Courses

To attend a requalification course, the delegate must present a valid and current
certificate. Please email a copy of your expiring certificate to info@crestmoortraining.co.uk. Not all qualifications have a grace period and therefore, in some instances candidates who obtain an expired certificate maybe required to enrol/complete the full course again. For further information on this please contact us via email – info@crestmoortraining.co.uk

12. Course Materials and Intellectual Property

12. Course Materials and Intellectual Property
All course materials provided during the course are the intellectual property of
Crestmoor Training and are intended for personal or professional use by the delegate
only. Course materials may not be copied, distributed, or reused for commercial purposes without written consent. In some cases, delegates maybe provided with course materials (course handout document) to take away with them, but delegates will be informed of this.

13. Health and Safety

Delegates must adhere to all health and safety policies and procedures while attending
courses at Crestmoor Training Centre. Failure to comply may result in removal from the course, with no refund issued. For further information on this please speak to your
course instructor to obtain a copy of the centres Health & Safety Policy or email
info@crestmoortraining.co.uk

14. Delegate Conduct and Adherence to Centre Policies

All delegates attending training at Crestmoor Training Centre are required to follow the
policies and procedures in place at the centre.

These include, but are not limited to:

• Health and Safety: Delegates must adhere to all health and safety guidelines
  provided during the course and while on the premises. This includes the proper
  use of personal protective equipment (PPE), fire safety protocols, and reporting
  any hazards or incidents to a member of staff.
• Code of Conduct: Delegates are expected to behave in a professional and
  respectful manner towards trainers, staff, and fellow participants. Disruptive,
  abusive, or inappropriate behaviour will not be tolerated and may result in
  removal from the course without a refund.
• Centre Property: Delegates are responsible for taking care of the equipment,
  materials, and facilities provided by Crestmoor Training Centre. Any damage
  caused by negligent or inappropriate behaviour may result in charges for repair
  or replacement.
• Mobile Devices: The use of mobile phones and other devices is restricted during
  course sessions unless permitted by the trainer for educational purposes.
  Delegates are asked to switch phones to silent or off mode to avoid disruptions.
• Attendance and Punctuality: Delegates must arrive on time and attend all
  sessions of the course. Failure to do so may result in non-certification or being
  asked to leave the course, with no refund issued.
• Smoking and Substance Use: Smoking is only permitted in designated areas
  outside the training centre. The use of drugs or alcohol on the premises is strictly
  prohibited. Any delegate found under the influence of drugs or alcohol will be
  asked to leave the course immediately.
• Dress Code: Delegates are expected to wear appropriate attire for the course
  and training environment. Specific courses may require safety gear or other attire
  which will be specified in the course joining instructions, and failure to comply
  with dress code requirements may result in exclusion from the session.
  Failure to adhere to these or any other Crestmoor Training Centre policies may result in removal from the course without a refund, and in some cases, the delegate may be barred from future training sessions at the centre.
  For further information on the centre policies (including the equality and diversity policy) please speak with your course instructor or email info@crestmoortraining.co.uk

15. Unforeseen Circumstances

Crestmoor Training reserves the right to cancel or reschedule courses due to
unforeseen circumstances (e.g., illness, instructor unavailability). In such cases, we will provide as much notice as possible, and delegates will be offered either a full refund or a transfer to another course date. All course cancellations will be made in writing by email but may also result in a phone call depending on time restraints.

16. Liability

Crestmoor Training will not be held liable for any personal property loss or damage, or
personal injury sustained on the premises unless due to our negligence.
We are not liable for any indirect or consequential loss suffered by the delegate.

17. Non-Payment or Late Payment of Fees

If payment is not received by the specified due date, joining instructions will not be
issued, and the delegate will not be allowed to attend the course.
Late payments are subject to the following charges:
• 0.5% of the total invoice for payments made 1-10 days late
• 10.0% of the total invoice for payments made 11-15 days late
• 15.0% of the total invoice for payments made 16-24 days late
• 20.0% of the total invoice for payments made 25 days or more late
Crestmoor Training will contact you in writing to inform you of the non-payment or late payment, including any stated interested accrued.
Crestmoor Training reserves the right to pursue legal action for non-payment, including passing the matter to a debt collection agency.

18. VAT

All course fees are subject to VAT at the current rate (20%). Please note that we do not
provide a VAT receipt, but all invoices supplied state the applicable VAT.
For further information relating to this please email Lily@crestmoortraining.co.uk

19. Amendments to Terms and Conditions

Crestmoor Training reserves the right to amend these Terms and Conditions without
prior notice. Clients will be notified of any significant changes.
To request an update copy of the terms and conditions please contact Lily by emailing
Lily@crestmoortraining.co.uk

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Crestmoor Training
Brandywell Farm
Higher Holton
Wincanton
Somerset
BA9 8AP
info@crestmoortraining.co.uk
01963 33957